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FAQ

SHOWROOM NOW OPEN 

  • We hold quite a few artworks in stock and these can be viewed at our Meadowbank (Auckland) showroom, please call to arrange a suitable time - 021 0508 691 & for address.
  • Approximately every 6-8 weeks Lucy has an exhibition / showing at Eastridge Mall, Kepa Road, Mission Bay where you can view her work and discuss your requirements. Refer to the text below the banner on the homepageor the exhibition articles at the bottom right of each page to see when Lucy is next selling her artwork at Eastridge Mall.

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SHIPPING INFORMATION

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  • PICKUP : Pickup option (from Meadowbank showroom, Auckland location) is available & shipping cost will be refunded on pickup.  All items can be picked up except for Glass Art which will be shipped to you direct (free delivery included for Glass Art).
  • AUCKLAND SHIPPING : Flat rate $8 - tracked courier takes 1 – 3 working days
  • NATIONWIDE SHIPPING : Flat rate between $12 - $17 (refer map below) either tracked courier or NZ Post Parcelpost – takes 1 – 3 working days.
  • INTERNATIONAL SHIPPING : International shipping is available on most products on this website but shipping will need to be worked out on an individual basis & processed manually depending upon your location. Please contact uwith your order summary & shipping address and Lucy will email you back with the shipping cost. If you decide to proceed, the order can be processed manually over the phone with credit card, bank transfer, or Paypal.
    Often it is best for artworks to be sent overseas as rolled canvases / photos as this is often much more cost effective. Also large art canvases are often too large for NZ Post to send so please enquire as to shipping rates of various sizes of artworks to you country.
  • DAMAGED GOODS : if your artwork arrives damaged then we will print and send a replacement at no extra charge. There is a process through NZ Post that needs to be followed where the damaged item and all the packaging is to be taken to the nearest NZ Post shop where it is accessed and a form filled in. Please keep all the packaging and email us for more information if your artwork has arrived damaged.
     

 

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ARTWORK & ORDER TIMING DETAILS
 

>> DO YOU NEED AN ITEM NOW - FOR A PRESENT ? 

  • If you are after a canvas NOW we do hold quite a few canvases in stock - please email Lucy to see what she has (lucygdesign@xtra.co.nz).  These items can be picked up (Meadowbank, Auckland location) or shipped.  It's best to double check the item is still available before you purchase it just in case it has been sold. 
  • As a general rule, most items bought on this website will need to be ordered specifically for you - refer timing details below. However we also hold 'in stock' the small matted photos & black frames which are great for presents - click here. If one is 'out of stock' this will be stated in the listing. Shipping for these is within 2-3 working days or you can pickup (Meadowbank, Auckland location). If you need it shipped quicker please let us know and we will see what we can do !
 

>> OPTION A - STRETCHED CANVAS :

  • TIMING : Please allow 2 - 2 1/2weeks for processing & printing. 
  • A RUSH ORDER : Can be processed within 5 working days for an extra $10 and RUSH ORDER product options are marked with an asterix *.
  • SHIPPING : Pickup option (from Meadowbank showroom, Auckland location) is available & shipping cost will be refunded on pickup. Otherwise shipping will add additional time of 1-3 working days.
  • Canvases are printed & stretched locally and are printed onto a thick canvas & stretched around a 35mm deep timber frame. 
  • The canvas is sprayed with a UV protection spray however it is not advised that you place your canvas in direct UV light as this will degrade all printed material over time. 
  • The edges of the stretched canvas either have the image printed around the edges (if the image allows) or the edges are printed with black ink or left white. Details about edges are listed with each artwork. You can specify if you prefer to have white or black edges.
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>> OPTION B - STRETCHED CANVAS IN A TIMBER FRAME :

  • TIMING : Please allow 3 -3/12weeks for processing, printing & framing. 
  • SHIPPING : Pickup option (from Meadowbank showroom, Auckland location) is available & shipping cost will be refunded on pickup.  Otherwise shipping will add additional time of 1-3 working days.
  • The stretched canvas is framed with a white or black painted timber frame. There is a negative detail / gap between the outer frame and the stretched canvas.
  • The edges of the stretched canvas either have the image printed around the edges (if the image allows) or the edges are printed with black ink or left white. Details about edges are listed with each artwork.
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>> OPTION C - ROLLED CANVAS (IN A TUBE) :

  • TIMING : Please allow 2 - 2 1/2weeks for processing & printing.
  • A RUSH ORDER : Can be processed within 5 working days for an extra $10 and RUSH ORDER product options are marked with an asterix *.
  • SHIPPING : Pickup option (from Meadowbank showroom, Auckland location) is available & shipping cost will be refunded on pickup. Otherwise shipping will add additional time of 1-3 working days.
  • 'Rolled canvas' refers to an unstretched printed art canvas, delivered to you rolled in a tube – the cost effective way to send overseas. 
  • The edges of the stretched canvas either have the image printed around the edges (if the image allows) or the edges are printed with black ink or left white. Details about edges are listed with each artwork. You can specify if you prefer to have white or black edges.
 

>> OPTION D - FRAMED PHOTO PAPER or FRAMED ART PAPER PRINT :

  • TIMING : Please allow 2 - 2 1/2weeks for processing, printing & framing. 
  • SHIPPING : Pickup option (from Meadowbank showroom, Auckland location) is available & shipping cost will be refunded on pickup. Otherwise shipping will add additional time of 1-3 working days.
  • PHOTO PAPER PRINT : The artwork is printed onto matt photo paper and mounted with a white card photo matt, then framed in a white or black simple contemporary timber frame approx. 25mm deep and 30mm wide. CLICK HERE TO VIEW MORE IMAGES OF FRAMED PHOTOS.
  • ART PAPER PRINT (Garden of Eden Series only) : The artwork is printed onto a thick matt art paper (like untextured watercolour paper) and framed without a photo matt in a white painted timber frame approx. 25mm deep and 30mm wide.
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>> GLASS ART

  • TIMING & SHIPPING : Please allow 3 weeks for processing, printing & shipping. This will be shipped direct to you and no pickups available for this product.
  • The photograph is printed to the back of the glass and then the back is painted white.
  • The glass is frameless and the sides are bevelled slightly to remove sharp edges.
  • These artworks are heavy with the smallest 50x50cm size being approximately 5kgs.
  • Suitable gib screws should be used.
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>> OPTION E - LICENSE TO USE IMAGE FOR WEBSITE BANNER

  • LICENSE TO USE :  The landscape panoramas are available to purchase for use for a single business website banner.
  • Once you have purchased the 'license to use' the panorama you will receive the image via email sized at 2000dpi, 72dpi. 
  • Images are available to purchase for other reasons, however please enquire to discuss further.
  • If you purchase a license through this website, please tick 'pickup' option in the shipping module and we will email through the file as requested once the payment has been made.

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EDITION NUMBERS

  • Each artwork size has it's own edition of 100 unless otherwise stated, regardless of what substrate the artwork is printed onto.
  • Artworks are signed on the front of the work with the date and edition number.

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ARTWORK REPRESENTATION

 Computer screen image vs printed artwork.

  • How artwork looks on your computer screen may be quite different to how it looks in real life as a printed work on photo paper or canvas. This is due to :
  • a) Most computer screens are not calibrated for colour and it will depend on what settings the computer has been given for contrast, saturation, hue etc. Therefore you will be seeing the colours in an image incorrectly, along with contrast & saturation.
  • b) A digital image of an artwork shown on a bright backlit LED computer screen is a completely different substrate to a stretched canvas or photo paper print, therefore colours / brightness / saturation will be different.

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UV LIGHT

  • Over time UV light will degrade any printed product & fade the inks. 
  • It is important to keep the artworks out of direct sunlight as much as possible.
  • If you are concerned about colours fading it is often a good idea to choose a black & white photograph or a photograph that has muted colours as these will fade less noticably than a photo with bright colours.

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HOME OR BUSINESS ART CONSULTATION

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DESIGN INDUSTRY / TRADE

  • If you are in the architecture or interior design industry and wishing to specify artworks for your projects please enquire as there are discounts for the design industry and bulk purchasing.

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A full list of terms & conditions can be found by clicking here.


 

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